Policies and Procedures

A $250 per person deposit is required to activate your reservation, which can be paid by credit card, check or bank wire. If we book your airfare, the total airfare will also have to be paid with the deposit.

The balance is due 60 days prior if you are departing between December and April. The balance is due 30 days prior if you are departing between May and November.

If your departure date is within the number of days above, the balance will be due upon confirmation of services. Certain hotels may require additional deposits to guarantee reservations, especially during the high season or accordingly to their specific payment policies. Get to Costa Rica Tours will advice the client if any additional amount is required.

When renting a vehicle in Costa Rica, a $750.00 to $1,500.00 security deposit (depending on the type of vehicle and amount of time) will be added to your credit card at the moment of getting your car rental by the car rental provider in which case that amount should be available in the credit limit in order to make possible the rental.

Our quotes are valid for 30 days. None of the services are confirm until we get your deposit or total payment. If the hotels chosen are not available, we will attempt to obtain the next best available hotel in the area visited. If they are acceptable, we will apply your deposit to your final payment.

All cancellations must be stated in writing either to our e-mail [email protected] or via fax to 011-506-2591-5400 and must be received a minimum of 61 days prior to arrival. In such cases, the deposit will be refunded, less a handling charge of US $ 100 and the guarantee deposits to hotels and tour coordinators. Get to Costa Rica Tours is not responsible for non-recoverable expenses incurred by trip members in preparing for a cancelled trip, such as non-refundable advance purchase hotel, transfers, tours, etc., nor for any necessary additional arrangements should the applicant have embarked prior to the departure date. The following conditions apply to cancellations received after making the balance of payment for individuals as for groups:

  • 50% of the total package price 15 to 60 days prior to travel date
  • Cancellations made within 14 days of travel date are non‑refundable
  • Certain hotels may have more strict cancellation and refund policies. These vary according to each hotel and depending on each circumstance, Get to Costa Rica Tours will do all the efforts to try to obtain the best benefic possible for our clients.

Get to Costa Rica Tours strongly recommends the purchase of Trip Cancellation & Travel Protection Insurances to avoid any inconvenience to you.

Everybody must have a valid passport to enter Costa Rica and make sure it will not expire within 6 months from the day you are planning to enter Costa Rica. Please contact your nearest Costa Rican Embassy for Visa Information, when not a US Citizen or visit http://204.51.113.212/embassy/index.php?q=node/72

Terms and Conditions

GENERAL

Get to Costa Rica, S.A. (Get to Costa Rica Tours) acts only as an agent for the passenger in regard to Travel, whether by road, railroad, boat, airplane, helicopter, or horse, and assumes no liability for injuries, damages, losses, accidents, delays or irregularities that may be caused either by reason of act or default of any hotel, carrier, boat, restaurant, company or person, rendering any of the services included in the trip, or any other circumstances beyond their direct control.

Get to Costa Rica Tours and/or its agents accept no responsibility for losses or additional expenses due to delays or changes in flight schedules, loss of (or damage to) baggage or any article belonging to the passengers, sickness, personal health, weather, strikes, roads and trails’ conditions, river levels, delays in transportation, wars, accidents, chance, force major or other reasons. Such losses or expenses will be borne by the passenger, as tour rates provide for arrangements only for the time stated. Many of the activities involved in the tours may be inappropriate or forbidden for those people with severe health problems, physical disabilities or specific medical conditions such as pregnancy. It is the passenger’s responsibility to judge the appropriateness of these activities considering his or her physical capabilities and/or to inform Get to Costa Rica Tours at the appropriated time about any illness, or medical condition that may affect the eventual trip.

Trip members are responsible to select a program appropriate to their abilities and interests. In order to assist you with the suitable itinerary we are happy to discuss the program, and provide you with the experience granted by our professionalism of the program you are interested in. Trip members are held responsible for being in good health to undertake the trip and also for preparing for the trip by studying the itinerary and pre-departure information packages, for bringing the appropriate clothing, equipment and personal documentation as advised therein.

CONDUCT

Get to Costa Rica Tours and its designated representatives reserve the right to disqualify any person as member of any trip or tour, should such person actions or general deportment impede the operation of the trip or the rights or welfare or enjoyment of other members of the trip. Refunds are usually not given under these circumstances. In such extraordinary instances when a refund is granted, it is agreed that a refund based on the actual cost of the unused land services is the limit of Get to Costa Rica Tours responsibility.

PRICES CHARGED

The rates that Get to Costa Rica Tours receives from lodging and other suppliers of services may be the same or even higher than the prices that the suppliers offer the public via the Internet or other channels of distribution. The prices we charge reflect our costs and a reasonable profit for our services in planning and operating the trip. We do not claim that individual services that may appear to be or actually be similar to the services we resell can never by obtained for prices lower than ours.

PRICE BREAKDOWNS

We do not give price breakdowns. The reason is that we have found through the years that, if we do so, we spend so much time having to explain every cost that we would have to charge considerably more for arranging the trips then we do now. Even more important, in almost all cases cost breakdowns would not help our clients choose a better vacation or a better value. The way we see it, our job is to concentrate on all the details and try to give our clients their ideal vacation at the best possible price. The travelers’ job is to look at their holiday as a whole and decide whether our proposal will provide the vacation they want at a price they can afford. The best way for us to help travelers make the right decisions is to give them the most accurate descriptions possible of the experience, and a clear explanation of what is and is not included in the cost. A detailed breakdown takes attention away from the overall quality of the experience. We acknowledge that we may occasionally inadvertently over-charge. If the price we are quoting seems excessive, please say so. Someone other than the person who prepared the original quote will recheck it. If there is an error we will make the adjustment. (We have also been known to accidentally leave out charges that should have been included. If we discover that this is the case after the first payment, we will not charge you.) We are also aware of the possibility that the quote may be more than you want to spend. Please let us know if this case and, if feasible, we will quote a more affordable itinerary.